Last updated: 5 September 2026
Order processing
Orders are processed after payment and order checks are completed. Any processing estimate shown at checkout or in your order confirmation is indicative unless expressly stated otherwise.
Delivery options and costs
Available delivery methods, prices and estimated timeframes are displayed at checkout based on the delivery address and items in the order. The final shipping charge is shown before you confirm payment.
Delivery estimates
Carrier transit times are estimates and can be affected by weekends, public holidays, customs, weather, local disruptions or other events outside our reasonable control. Mandatory rights relating to a legally binding delivery deadline remain unaffected.
Tracking
When tracking is available, the information is sent to the contact details provided with your order. Tracking events can take time to update after dispatch.
Address accuracy
Please check your delivery address before checkout. If you notice an error, contact Aureko@gmail.com as soon as possible. An address change cannot be guaranteed after fulfilment has started.
Customs and import charges
For international deliveries, import taxes, customs duties or handling charges may apply depending on the destination and checkout arrangement. Where such amounts are not collected at checkout, the recipient may be responsible for them as permitted by law.
Lost, delayed or damaged parcels
If a parcel appears lost, materially delayed or arrives damaged, contact us with your order number and relevant details. We will review the shipment and assist with the appropriate carrier process. Statutory consumer rights remain unaffected.